Privacy policy

Last updated: May 19, 2026

Aeropadel Limited, trading as Padel Drive, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This store is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details and transaction information. Payment processing is handled securely by Shopify and our payment providers.
  • Account information including your username, password, and preferences.
  • Transaction information including items you view, add to your cart, purchase, return or exchange.
  • Communications with us including customer support enquiries.
  • Device and usage information including your IP address, browser type, and how you interact with our website.

How We Collect Your Information

We collect personal information:

  • Directly from you, when you make a purchase, create an account, contact us, or voluntarily provide your email address in exchange for a lead magnet such as a discount or a free guide.
  • Automatically through our website, via cookies and similar technologies.
  • From our service providers, including Shopify, Klaviyo, and ManyChat, when they collect or process your personal information on our behalf.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders, including arranging shipping and handling returns.
  • Manage your account and provide customer support.
  • Send you marketing and promotional communications by email, where you have given us your explicit consent to do so. You may withdraw your consent at any time by clicking the unsubscribe link in any of our emails. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.
  • Improve and personalise your shopping experience.
  • Detect and prevent fraud and ensure the security of our Services.
  • Comply with legal obligations.

How We Share Your Personal Information

We may share your personal information with the following third parties:

  • Shopify — our e-commerce platform, which hosts our store and processes payments.
  • Klaviyo — our email marketing platform, which stores and processes email addresses and related data to send marketing communications on our behalf.
  • ManyChat — our messaging automation platform, used to capture leads and deliver lead magnets. Email addresses collected via ManyChat are transferred to Klaviyo for email marketing purposes.
  • Shipping and fulfilment providers — to deliver your orders.
  • Legal and regulatory authorities — where required by law.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and to support marketing and analytics. You can manage your cookie preferences through your browser settings.

Your Rights

If you reside in the UK or European Economic Area, you have the following rights regarding your personal information:

  • Right to access the personal information we hold about you.
  • Right to request correction of inaccurate information.
  • Right to request deletion of your personal information.
  • Right to withdraw consent for marketing communications at any time.
  • Right to object to or restrict certain processing of your data.
  • Right to data portability.

To exercise any of these rights, contact us at contact@padeldrive.co.uk. We will respond in a timely manner as required by applicable law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Transfers

Your personal information may be transferred to and processed in countries outside the UK or European Economic Area. Where this occurs, we rely on recognised transfer mechanisms such as Standard Contractual Clauses to ensure your data is protected.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Aeropadel Limited (trading as Padel Drive) contact@padeldrive.co.uk 99A High Road, Beeston, Nottingham, NG9 2LH

For the purposes of UK GDPR, Aeropadel Limited is the data controller of your personal information.